Refund policy

Return and Refund Policy for ChillBilly Gear

Effective Date: January 10, 2025

Thank you for shopping at ChillBilly Gear! We value your satisfaction and aim to make your shopping experience smooth and hassle-free. Please review our return and refund policy below.

Returns

  1. Eligibility for Returns:

    • Items must be returned within 30 days of the delivery date.

    • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

    • Sale items and gift cards are non-refundable and cannot be returned.

  2. Non-Returnable Items:

    • Custom or personalized items.

    • Items marked as final sale.

    • Products showing signs of wear or damage.

  3. How to Initiate a Return:

    • Email us at [support@chillbillygear.com] with your order number, item details, and reason for return.

    • Once approved, we will provide you with a return authorization and shipping instructions.

    • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  4. Return Shipping Address:

    • [Insert Return Address Here]

Refunds

  1. Processing Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 7-10 business days to the original payment method. Please note that your bank or credit card company may take additional time to process and post the refund.

  2. Partial Refunds:

    • Items returned with missing tags, damaged packaging, or signs of wear may be subject to a partial refund at our discretion.

  3. Defective or Incorrect Items:

    • If you receive a defective or incorrect item, please contact us at [support@chillbillygear.com] within 7 days of delivery. We will cover the return shipping cost and offer a full refund or replacement.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item.

Cancellations

Orders cannot be canceled after purchase.

Contact Us

If you have any questions about our return and refund policy, please contact us:

Thank you for supporting ChillBilly Gear—we appreciate your business!